So here’s the model: if you take more time to do something, you get paid more. And if you work through something in an efficient manner, with focus and careful planning, you’re paid less. In other words: a poor client experience=higher pay. This doesn’t make a lot of sense, but it’s the way law firms have always done it, so they keep on keeping on. Seyfarth Shaw Chief Strategic Innovations Officer Carla Goldstein thinks we should try something new.