It’s time for many people’s favorite LMA panel: What are those general counsels thinking? 

This year the focus was on providing higher value in your client conversations—an important discussion given that most client relationships are defined by the poorly measured value that a law firm delivers. LMA attendees welcomed Vince Cordo, global sourcing officer at Shell; Matt Fawcett, general counsel of NetApp; and Paul Drummond, senior legal counsel at AT&T to the stage to give some insight into what it is they look for when hiring lawyers, and what that elusive concept of value means to them.