The Payment Systems Regulator has published Consultation Paper 17/1: Direct debit facilities management: switching providers: Consultation on provisional conclusions and proposals to change the direct debit rules relating to the switching of facilities management (FM) providers (CP17/1). CP17/1 discusses concerns that have been raised about the direct debit FM services and the options for customers that want to change their FM provider. CP17/1 is consulting on:
- proposed solutions to concerns about the ability of customers of FM providers to switch to an alternative provider; and
- implementation options for the PSR’s proposed solution.
The deadline for comments on CP17/1 is 15 September 2017. The PSR aims to publish a response towards the end of 2017. If the PSR decides to exercise its powers to require a change to the Bacs rules, it will set out in its response document how it will satisfy itself that any rule change has achieved the specific purpose.