On April 14, 2019, Microsoft alerted some account owners that Microsoft Outlook and Hotmail email addresses had been compromised over a three-month period.

According to Microsoft, “We have identified that a Microsoft support agent’s credentials were compromised, enabling individuals outside Microsoft to access information within your Microsoft email account.” It also said “[U]pon awareness of this issue, Microsoft immediately disabled the compromised credentials, prohibiting their use for any further unauthorized access.”

The unauthorized access occurred between January 1, 2019, and March 28, 2019.

Microsoft recommends that users change their passwords and “be careful when receiving any emails from any misleading domain name, any email that requests personal information or payment, or any unsolicited request from an untrusted source.” This is a sound practice at all times, not just when you have been alerted by your email provider that an account has been compromised.

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Photo of Linn Foster Freedman Linn Foster Freedman

Linn Freedman practices in data privacy and security law, and complex litigation. She is a member of the Business Litigation Group and chair’s the firm’s Data Privacy and Security Team. She currently serves as general counsel to the Rhode Island Quality Institute. Linn focuses her practice on compliance with all state and federal privacy and security laws and regulations, as well as emergency data breach response and mitigation. She counsels clients on state and federal data privacy and security investigations and data breaches. Prior to joining the firm, Linn was a partner at Nixon Peabody, where she served as leader of the firm’s Privacy & Data Protection Group. She also served as assistant attorney general and deputy chief of the Civil Division of the Attorney General’s Office for the State of Rhode Island. She earned her J.D. from Loyola University School of Law and her B.A., with honors, in American Studies from Newcomb College of Tulane University. She is admitted to practice law in Massachusetts and Rhode Island. Read her full rc.com bio here.