Extract from Artificial Intelligence for Estonia
Kratts = AI in Estonia
In Estonian mythology, a Kratt is a magical creature. Essentially, Kratt was a servant built from hay or old household items. Therefore, the Estonian government uses this character as a metaphor for AI and its complexities.
What Is #KrattAI?
It is first a vision of how public services should digitally work in the age of artificial intelligence (AI).
#KrattAI would be an opportunity for people to use public direct and informational services by voice-based interaction with AI-based virtual assistants.
#KrattAI would not simply be an IT development project to create Estonian governmental virtual assistant aka AI-based interface to use public services – although this might be necessary as an interim step. Instead, the concept of #KrattAI would allow people to get their governmental deeds done from any device and any majorly used virtual assistant in the future.
Thus, #KrattAI will be an interoperable network of public sector AI applications (agents, bots, assistants, etc) as well as private sector ones, which would work from the user perspective as a single, united channel for accessing public direct and informational services. Alternatively, you can call #KrattAI an ecosystem of interoperable AI applications to provide or access digital public services.
Current State of AI in Estonia
As of February 2020, there are at least 27 AI solutions deployed in the Estonian public sector, with the goal of having at least 50 AI use cases by 2020. Similarly, Estonian companies are already using kratts in several business areas for optimizing business processes, automating customer service, in product quality control, risk mitigation, and elsewhere.
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