Please read this short update from Juro’s CEO on how the company is approaching the COVID-19 pandemic.
Dear friends,
Our company mission is to make legal more human, and it feels important to keep that at the forefront of our thinking now more than ever. People are scared, and we want to do everything we can to help. With that in mind, here’s a short update on Juro’s approach to the COVID-19 pandemic.
For our people
As CEO, one of my primary responsibilities is the welfare of our people and the wider Juro family. As such, we have taken the approach that the downside of doing too much is far smaller than the downside of doing too little to prevent the spread of the virus.
To ensure Juro plays its part in social distancing efforts, the Juro team across our London and Riga offices is now working fully remotely. With an already-distributed team, we’re well set up to continuing operating in accordance with our business continuity plan.
We’re working with our employees to ensure they can look after their dependents, especially where outside childcare is not available. We have stopped all business travel – local and international – in accordance with various government guidelines.
We are committed to paying full salaries in the case of COVID-19-related sickness to alleviate the pressure on families that would otherwise have to rely on statutory levels of sick pay.
For our customers
We currently expect no service interruption or downtime during the pandemic. Our application is cloud-based (hosted on AWS) and we don’t rely heavily on third-party applications for the smooth running of Juro.
Our customers rely on Juro to close new revenue, bring on new partners and manage their relationships with employees and suppliers. This is vital work, especially in times of crisis, and we’re conscious that many customers will be reviewing clauses in their contracts to check their compliance with their obligations at this time.
Our Customer Success team is fully on hand to support you in this work. Please don’t hesitate to reach out to CS via chat or support@juro.com. If you have critical tasks relating to contract collaboration and management that we can help with, we will endeavour to do so, and without additional charge.
For the wider Juro community
We will continue to share content and updates, so that our community can continue to provide insights and collaborate with each other during this crisis. We’ll focus in particular on collaborative working practices and distributed legal process, so we can do our part in sharing best practice for this new way of working.
Events are moving quickly and it’s hard to predict what will happen in the weeks and months ahead, but we’ll continue to strive to make legal more human and assist our community however we can. Please let us know if we can help and don’t hesitate to reach out to me on richard@juro.com if you have questions.
Stay safe,
Richard
You can chat to us in real time via the chat function at juro.com, or contact us on Twitter anytime.