Have you ever ended a letter with:
If I can help further, please do not hesitate to call me.
I would be surprised if you get a call.
How many times have you replied this way when someone thanks you?
Several years ago I read: How to Connect in Business in 90 Seconds or Less by Nicholas Boothman. It has many great ideas for lawyers and I recommend each of you read it.
He has a couple of chapters on language and recommends we use positive language. How about ending your next letter with:
If I can help further, please call me.
How about replying this way when someone thanks you.
It was my pleasure.
You are welcome.
Want to read more on this subject?
I recently read an Entrepreneur article 11 Things Smart People Don’t Say. Before you read the article, write down things you should never say to a client and then check to see how many are on the Entrepreneur list.