Do you focus on your customer service as much as you focus on the law? Probably not? Customer service is quickly becoming a vital factor, especially for personal injury lawyers, because their clients need them by their side more than ever. It is an uncertain time for everyone right now and for personal injury clients, this baseline of heightened emotions makes a personal injury case even more worrying under the current pandemic conditions. So, now is the time to make sure your customer service is top-notch, so you can get ahead, and stay ahead, of your competition. We’ve put together seven best practices to help your firm to maximize and excel at customer service, whether you are working from the office, home, or shifting between the two.
