The legal industry is facing the kind of pressure and undergoing the kind of consolidation that other services industries, like accounting and consulting, went through decades ago. Clients are not satisfied with the results they get when law firms do everything manually, solving problems by hurling bodies at them. Clients deserve, and now are demanding, high-quality legal services, delivered in a predictable and repeatable way and at a cost that reflects both the value delivered and all efficiencies available.