Alicia Delamere (Ricci Law Firm) & Frank Burns (J. Franklin Burns Law) join Chris Hethcox and discuss the importance of Client Satisfaction, Net Promoter Score and Google reviews and the financial impact that each affect the bottom line.
Knowing your client acquisition cost and keeping your clients happy and singing your praises is the key to generating referrals and growing your business by the most effective form of marketing there is—Word of Mouth!!
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