Greg Miller, VP of healthcare and life sciences strategy at Talkdesk (Twitter: @Talkdesk) says “It’s not a call center; it’s a command center.” Listen in as he speaks with me about making healthcare patient-centric, making it radically convenient, about leveraging technology to serve customers seamlessly.

Why is this important? It’s not just about convenience; at the end of the day, patient experience is the new measure of quality.

I spoke with Greg as part of my ongoing series of fireside chats with healthcare innovation leaders – Harlow on Healthcare, on HealthcareNOW Radio. Listen to our radio station online, or ask your smart speaker to play HealthcareNOW Radio. You can catch me live weekdays at 8:30 am, 4:30 pm and 12:30 am ET. As each new show goes live, the last one joins the archive, available via SoundCloud or your favorite podcast app (iTunesStitcheriHeartRadio). Your comments are welcome here. Join the conversation on Twitter at #HarlowOnHC.

David Harlow