When 83-year-old Betty Jo Thomas missed her family’s Christmas dinner in December 2019, they went to her home to check up on her. They found her stabbed to death on her living room floor. Footage from Thomas’ Ring doorbell revealed that the last person to enter her home was Roy Holden, a (now former) Charter Spectrum field technician.
Holden had performed a service call in Ms. Thomas’ home. The next day Holden returned, allegedly off-duty but in his company-issued and branded van, to again help Thomas. While in her home, Thomas caught Holden stealing credit cards from her purse. In response, Holden brutally stabbed her with his Charter Spectrum utility knife and went on a spending spree with her stolen credit cards.
2/ Holden’s supervisors ignored a series of red flags, including Holden’s own pleas to management for help because of severe distress over financial and family problems, which had led him to live in his company-issued van.