Though ChatGPT and the far-reaching consequences of AI-powered chatbots are seizing both imaginations and headlines, many industries have been capitalizing on the use of chatbots for as long as 20 years. Amid cybersecurity questions and legal discourse, chatbots have gained a stronghold in key business sectors looking to maximize manpower and provide speedy customer service. Their use is common across a large range of industries spanning education and government, to manufacturing and recruitment, and everything in between. Ahead, we look at some of the industries that are leading the way in their use of chatbots.
