ERP vendors and integrators will emphasize the ERP software’s ease of implementation and fit for your business. It is not always true.
You must conduct due diligence, use a software selection process, and negotiate a strong contractual framework to manage the implementation project.
The software sales process is designed to minimize the complexity of the software, the implementation process, and functionality gaps.
How does this contribute to failure? Does it set up unreasonable expectations on the part of the customer? Who is responsible?