School personnel should expect to encounter a heated parent from time to time; parents are often understandably passionate about their children’s educations. But what happens when parental advocacy escalates from vigorous advocacy, strenuous objections, and detailed questions to baseless accusations, repeated demands, and threatening or vulgar language or actions? What can a school do when a parent’s hostile behavior continues over time, putting a strain on staff members’ time and impeding productive communication? A recent… Continue Reading