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Conversational customer engagement (CCE) is a new term sweeping across the business text messaging industry. So what’s it all about? We’ve rounded up our articles about CCE here, so you can catch up and start using the most effective business SMS strategy on the block.  Defining Conversational Customer Engagement CCE is a subcategory of customer engagement. It focuses on building long-term customer relationships through authentic, one-on-one messaging conversations. The strategy relies on business texting platforms,…
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Conducting business in an uncertain and changing world has proven challenging for accounting. As these firms continue to build for the future, they face notable issues that can negatively impact growth plans, such as quickly surfacing and addressing independence impairments as the firm expands, increasingly demanding client terms and conditions, preventing conflicts that could affect future business that is more profitable and/or in line with your firm’s strategy, and handling changing global regulations. Making a…
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Contract life cycle tracking is vital for gaining valuable insights about stage lengths, costs, risks, deviations, renewal periods, and more. Efficient contract management and analytics dashboards available in a contract tracker are essential for providing your team with incredible insights, allowing you to make data-driven decisions, and optimizing your end-to-end contracting process. Performing Analytics Without a Contract Tracker Disadvantages of performing analytics manually When businesses do not have the help of a contract tracker, they…
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In today’s world of digital transformation, companies are looking for different ways to approach leveraging their cloud investments. That is why Evisort is proud to announce that customers can now search for and purchase Evisort’s Intelligent Contract Management software through the Microsoft AppSource & Azure Marketplace. This milestone just goes to show how Evisort is working to deepen its relationship with Microsoft after they participated in their Series B round in February of 2021…
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Small companies don’t have the budget or manpower that their competitors often do. But with help from business texting services, they can stand apart from the crowd.  What Are Business Texting Services? Business texting services offer enterprise-grade texting platforms, and companies of all sizes can use them. These platforms help teams send, receive, and organize messages from leads and customers. They can accept and reply to messages from native SMS apps as well as…
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The Blickstein Group’s Law Department Operations Survey revealed that professional services firms struggle when it comes to cost containment, managing budgets, and managing service requirements such as outside counsel guidelines (OCGs) and alternative fee arrangements (AFAs). Many firms lack the proper AI-based integrated technology to improve service delivery, which can lead to a loss of clients and a decrease in firm profitability. “As legal services are being delivered, the ability to readily access information —…
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COVID-19 has changed how we work, and has shown us which of our tools shine in dire circumstances. The pandemic has also highlighted six top benefits of texting in business. Let’s dive in.  Texting is Accessible When COVID-19 hit, brick-and-mortar businesses were worried about getting in touch with shoppers. How could leads and customers ask quick questions when they weren’t popping by for store visits? How could they reach their favorite retail associates through a…
The first quarter of 2021 saw the largest value of M&A activity for an opening quarter since records began in 1980, according to financial data company Refinitiv. Deal value peaked at $1.3 trillion in Q1, a 94% increase from Q1 2020. It’s also the second-largest quarter on record, beaten only by Q2 of 2007 when […] The post Reimagining M&A Due Diligence for Speed, Cost Containment and Insights appeared first on Exigent.…
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In the last few years, mobile technology has advanced considerably, particularly because lots of us are now working remotely. As most people in the legal industry use the same mobile device for work and personal use, many law firms have started to implement a mobile device policy for law firms. This allows employees to use their own personal devices for both but still keeps your firm protected.…