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On Thursday (20 March 2019) I asked via Twitter and LinkedIn for entries for a crowdsourced list of law firm client- or public-facing web or mobile app services to help answer COVID-19 related legal issues or streamlined intake. If your law firm offers a client- or public-facing web or app service to help answer COVID-19 related legal issues or streamlined intake, I will write a blog post featuring them.Contact me if interestedI won’t include include…
I am writing this blog post to crowdsource the legal market for its challenges and response in the coronavirus pandemic and range of restrictions. Please consider taking this coronavirus challenges and responses survey. And feel free to share the link. The first screen has two questions that ask your biggest challenge and the second your response. The second screen has additional optional questions. The third, optional identifying information. As I note in the survey,…
Are lawyers are artisans? Should they be artisans? I asked myself that question after reading Why Pay $24,000 for a Kitchen Knife? (Wall Street Journal, 07 March 2020). It reminded me that it’s not just food that is artisanal. And it’s not just knives. The success of Etsy – “If it’s handcrafted, vintage, custom, or unique, it’s on Etsy” – illustrates the appeal of artisans. Thinking about artisans and artisanal products, I wondered if and…
This post, the 2020 KM + Innovation Survey Results, reports on the survey to support the 2020 Strategic Knowledge + Innovation Legal Leaders’ Summit, which took place in early February 2020. The Summit is a meeting of about 65 senior knowledge management professionals from large US, UK, and Canadian law firms. Lucy Dillon, Mary AbrahamOz Benamram, and I organize the meeting each year. To prepare for it, we survey invitees toward…
How often do you read that Big Law is improving? Not that often? Many commentators view large law firms like dinosaurs. Yet I see much evidence that Big Law steadily improves client value and business operations. That was my take away from a conference last week. Introduction I attended the Summit on Knowledge and Innovation for Legal Leaders (SKILLS), a private conference held at White & Case. It attracts about 60 of the most senior…
This morning a big legal market shift occurred: a traditional UK law firm, albeit one publicly traded, acquired a well-established managed legal services providers (AKA legal process outsourcing provider (LPO) or alternative legal service provider (ALSP)). What does this mean and why. Please note I am dashing this off quickly because I think this is big news that conveys several messages for the market. With time, and other commentaries, of which I expect there will…
I recently tried a new approach to managing email better. It did not work for me. I share my experience, however, to make the point the everyone should periodically try to improve their personal productivity. And accept that not all tries work. (I periodically blog about my experiences doing this.) At the recommendation of my friend Patrick DiDomenico, I decided to try email client Superhuman, whose tagline is “The Fastest Email Experience Ever…
Thomson Reuters today released its annual law firm report, 2020 Report on the State of the Legal Market, prepared with Georgetown University Law Center, suggesting law firms disrupted. I agree in part with its conclusions but disagree that large law firms are at a unique turning point or face disruption. I summarize key points from the report, then explain my views. Report Highlights re Law Firms Disrupted In the past year or so,…
The large law firm service delivery model continues to evolve according to the just released Citi 2020 Client Advisory, prepared with Hildebrandt Consulting (PDF). I summarize key findings here on the service delivery model and comment on them. Citi writes “we expect that firms will continue to develop more innovative service delivery models… With the growing competition from Big Four accounting firms and alternative lower cost service providers, we expect that law firms…
I highlight here findings from the 2019 Altman Weil CLO Survey on ALSP (alternative legal service providers), legal operations professionals, and knowledge management. See also my post on the 2018 survey, where I focused on these topics as well. The Chief Legal Officer Survey is one of the better legal market surveys. Altman Weil has run it since 2010, asking many of the same questions year to year, which provides better than usual longitudinal…