Sean Larkan

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Online Reputation Management (ORM) has become one of the latest marketing and brand buzz-concepts. This is one every leader and manager of law firms as well as all legal professionals should be concerned about and should understand. Much has already been written about ORM, as any search on the internet will show. I have found much of it does not explain where ORM ‘fits in’ with other important brand concepts, to thereby help readers understand…
I am often asked for my views on the main challenges faced by leaders, or what to look for in potential leaders. While internal thought processes immediately scurry through dozens I have come across from experience and recent assignments, on brief reflection, a few always rise to the surface as being particularly important. Of course, leaders have to provide direction, make tough important decisions, give speeches and lead strategic initiatives. But realistically they also have…
My colleague Jordan Furlong and I penned an article in August 2014 on NewLaw  for the ALPMA website. In that we defined NewLaw as “any strategy, structure, model, process or way of delivering legal services that represents a significantly different approach to the creation or provision of legal services than what the legal profession traditionally has employed”. We featured some firms as examples of NewLaw, including some from Australasia. At the time it was quite easy to identify…
The way legal services are delivered to clients and how firms are structured to do so, should undergo a significant transformation. This must also be factored into planning for the future. So-called ‘NewLaw’ firms have been quick to capitalise on the opportunities this has presented, with an array of innovative structures and service delivery models all of their own. In this way they are determining their firms’ destinies, rather than having this dictated to them by market forces. You can learn…
It seems a momentum is developing in the corporate world for organisations to move away from performance reviews, certainly the once a year, formal jobs. It is only a matter of time before this trend gets some traction within the professional services market. I would caution against this. The rationale about moving away from performance reviews seems to be: once a year is not enough and is far too long a gap between ‘discussions’; they are…
Arguably one of the most important things a partner should and can do for his or her firm before he/she retires is choose and groom a suitable successor. Given the ageing in the profession worldwide in recent decades succession is a subject that is getting more and more attention, and rightly so. More and more clients are wanting advice on how to address succession within their firms. A common theme one comes across however is…
A senior leader of a corporate client recently expressed frustration  at one of her senior manager’s continued dogmatic, almost autocratic style of leadership, which was beginning to irk a number of people in and around his team. In his defence he was only trying to get everyone else to respond to emergency situations as assertively as he did, but it nevertheless seemed to be heading for real issues, and possibly even a disastrous situation for the manager and…
In talking about client relations lawyers like to talk about the importance of using simple English, killing clients with kindness and generally keeping things simple for clients. It seems years of training and our natural lawyerly DNA inhibits this. So, instead, we are killing clients with complexity and bloody mindedness. Clients use this as yet another reason (did they need another?) to try to get their ‘legal’ work done elsewhere (i.e. outside the legal profession),…
I recently posted on nimbler firms chipping away at others’ brands. Well, it seems they have been at it again – baking some more of BigLaw’s cake and eating a few more slices along the way. Following this theme, an Edge colleague (Jordan Furlong) and I recently published a short Inventory of NewLaw in Australia focusing on what some smaller and mid-tier firms have been up to. The definition we used for NewLaw was: “Any strategy,…
Remembering back to when I helped run large law firms I recall how impressed we often were with the energy, enthusiasm and good ideas that came out of our young people, especially when it related to helping others. We’d heard all the stories and media reports of the so-called ‘me’ or ‘my’ generations but in practice found the opposite was generally true. On this theme, some months back I posted an article about the things we…