Crazy Third Option

Maybe there is a crazy third option?

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Customer Success mean helping your customer reach their goals while using your products or services. So post-adoption, are you making them better users capable of hitting those goals? If not, expect them to come crashing back to your world to

It is great to get stuff done. But done need not be a binary state. If you add some levels to done, you will improve your skills and the stuff you get done will be better. This road to better