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A Thousand Dollars Per Hour: Wrong Focus

By Patrick Lamb on April 14, 2013
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The Wall Street Journal recently reported on the increasing number of BigLaw partners charging more than $1000 per hour. My thoughts on hourly billing are well know, but the criticism of these rates as excessive misses the point entirely.  An hour of work from a lawyer billing at this level may well provide far greater than $1000 of value.  The point isn’t simply the number of dollars per hour.  It is about the use of time as a surrogate for value.  A minute of time to avoid a lawsuit is worth millions whereas millions spent defending a lawsuit only to settle at a high number may contribute nothing of value.  And a smart client should be willing to pay much more than a minute’s worth of time for the great advice, but at the same time find it unnecessary to pay for time that yields not value to the outcome.

Focus on what’s important.

Photo of Patrick Lamb Patrick Lamb

I have been writing about customer service and customer experiences for more than a decade, and my passion for the topic remains.  I have looked at the issue from the standpoint of a firm manager, as a career litigator and trial lawyer servicing…

I have been writing about customer service and customer experiences for more than a decade, and my passion for the topic remains.  I have looked at the issue from the standpoint of a firm manager, as a career litigator and trial lawyer servicing customers, and more recently as part of a global law company seeking to design and deliver services that are designed to, and actually do, solve problems confronting our customers.

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  • Posted in:
    Business and Commercial
  • Blog:
    In Search of Great Customer Experiences
  • Organization:
    ElevateNext

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