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Nicole Auerbach wonders why inside counsel aren’t changing faster

By Patrick Lamb on October 7, 2013
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Valorem Law Group’s Nicole Auerbach spends a lot of time talking to inside counsel.  She has seen many who are leading major changes in their law departments, taking advantage of “the New Normal” to achieve unimagined savings for their companies.  She also has met her fair share of inside lawyers who are handling things today the way they have for so many yestedays.  It is this latter group of inside counsel who got Nicole wondering why more inside counsel are not demanding more change from their outside counsel.  Check out Nicole’s post in Corporate Counsel Connect.  And you can follow Nicole’s musings on Twitter @ValoremNic.

 

Photo of Patrick Lamb Patrick Lamb

I have been writing about customer service and customer experiences for more than a decade, and my passion for the topic remains.  I have looked at the issue from the standpoint of a firm manager, as a career litigator and trial lawyer servicing…

I have been writing about customer service and customer experiences for more than a decade, and my passion for the topic remains.  I have looked at the issue from the standpoint of a firm manager, as a career litigator and trial lawyer servicing customers, and more recently as part of a global law company seeking to design and deliver services that are designed to, and actually do, solve problems confronting our customers.

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  • Posted in:
    Business and Commercial
  • Blog:
    In Search of Great Customer Experiences
  • Organization:
    ElevateNext

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