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A seminar on the cost of 6 minutes

By Patrick Lamb on June 13, 2017
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Really?  I just received an invitation to a seminar that stresses that the average attorney bills 6 minutes per day less than they did two years ago. Six minutes a day! According to this invitation, that costs firms more than “$12,000 in lost billings per lawyer per year.  If you have 200 associates, that’s $2.4 million.

It appears the legal profession’s addiction to the billable hour has so consumed it that now must have seminars and how to recover 6 minutes a day.  I can’t imagine any better use of time.

If clients ever wonder whether their firms are actually becoming as efficient as they claim, the firms’ concern with six minutes a day provides the answer.

Photo of Patrick Lamb Patrick Lamb

I have been writing about customer service and customer experiences for more than a decade, and my passion for the topic remains.  I have looked at the issue from the standpoint of a firm manager, as a career litigator and trial lawyer servicing…

I have been writing about customer service and customer experiences for more than a decade, and my passion for the topic remains.  I have looked at the issue from the standpoint of a firm manager, as a career litigator and trial lawyer servicing customers, and more recently as part of a global law company seeking to design and deliver services that are designed to, and actually do, solve problems confronting our customers.

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  • Posted in:
    Business and Commercial
  • Blog:
    In Search of Great Customer Experiences
  • Organization:
    ElevateNext

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