I’d say I’m pretty tech savvy (for a marketer), but from time to time I get stumped. Like the time I tried to install a fancy wifi system in my home. Tech support was summoned. So when I ran into an issue with our Live Chat widget yesterday, I figured it was me. Again.
We just rolled out a new feature for our customers on the Premier Managed Platform. Customers on Premier are managing multiple blogs with many email subscribers. In the past, a site administrator would have to visit each blog dashboard to receive their email subscriber lists. With this update, they can download all subscriber lists at once, saving a lot of time and effort.
I was excited to get the word out and used our Live Chat widget to pop up and alert users to the update while they were working on the dashboard. This form of communication can be great— the first time. The second, third and fourth time, however, is just annoying. We discovered quickly that the widget was popping up every time a user logged in, pretty much ruining my intent of communication.
When I reached out to tech support, I figured the problem had a simple solution. I was missing some step in setting up a proper trigger. But what we discovered was…a bug! And they’re still troubleshooting. Admittedly, I am kind of proud we discovered it.
I’m still waiting to hear if LexBlog will get our bug bounty. In the meantime, I am enjoying this moment until I inevitably cause a problem for myself that only tech support can solve.