I recently learned that I was named a BTI Client Service All Star for 2019, the sixth time I have been named. As with each previous time, I am honored to have been selected for this recognition. This year carries some special significance, however, because it is the first time I have been recognized for my work for ElevateNext. It bears noting that customer service is not a one-person thing. I am a part of a terrific team that includes not only my ElevateNext colleagues, but also my colleagues at Elevate Services. Thank you to my colleagues for making this honor possible.