Professor David Allen Larson, Senior Fellow in the Dispute Resolution Institute and John H. Faricy Professorship in Empirical Research at Mitchell | Hamline School of Law, has written “Designing and Implementing a State Court ODR System: From Disappointment to Celebration,” Journal of Dispute Resolution, Vol. 2019, No. 2. In his article, Professor Larson provides valuable insight into his own experience related to assisting in the creation of the New York State Unified Court System’s online dispute resolution platform.
The abstract states:
For the past two and one-third years I have had the pleasure of working with the New York State Unified Court System to design and implement an online dispute resolution (ODR) platform. It truly has been an interesting, educational, at times character-building, and ultimately tremendously valuable experience. This article will share specific design components from the ODR platforms we proposed as well as some of the critical lessons I learned. The hope is that it will be helpful to those either contemplating, or in the process of implementing, a court integrated ODR system.