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Managed IT as a Science


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How do you know if your IT team, internal or external, really are “the best”, “the friendliest”, or the “fastest”? This 20 minutes presentation will review:

  • The problem with IT management
  • The science and art of IT management
  • Some realistic expectations for data science
  • Metrics for all seasons: 11 key metrics

See live ticket and machine data, gauges, how to use them, and some inherent limitations. Put simply: run a better IT operation by incorporating a data driven approach into your process of understanding.

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Science and Art in IT Management


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As you learned, everyone already has a pretty good understanding if their IT operation is working well or not. What they don’t necessarily have is the operational maturity to prove it. What prevents most organizations from reaching their full potential isn’t desire but data.

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Problem 1


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Organizations don’t have the machine data.

machine-data

Problem 2


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Organizations don’t have the ticket data.

ticket-data

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Problem 3


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Organizations don’t have the data quality.

qa

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Just so happens we sell operational-maturity-as-a-service via our IT Systems Management (ITSM) program.


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Cloud-PSA.

Turnkey ticketing solution that allows you to open, work, close, and analyze IT events, alerts, incidents, requests, and more.

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24×7 RMM.

Fully customized remote monitoring & management tool to monitor services, generate alerts, and create reports.

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IT Remote Access.

Login and control any device, wherever it is. Follow even after a reboot. Tranfser files and provide chat services.

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User Remote Access.

Cancel your GoToMyPC, LogMeIn, or heaven forbid local RDP. Users can access their desktop at work from any device via browser.

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Reports.

Inventory, performance data, patching, ticket analytics, user behavior – all the information you need to power your IT operation.

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Live Analytics.

Prebuilt dashboards tracking ticket gen, response time, resolution time, kill rate, root cause, tickets by user, and much more.

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Starting at just $15 | user.


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Questions about ITSM?

Accellis Technology Group is a Microsoft Gold Partner in three Cloud competencies and is Silver in App Dev. We specialize in Managed IT, Cybersecurity, and Public Cloud for businesses of all sizes. For small organizations, we provide end-to-end IT management. For larger organizations, we augment the existing IT team to help supercharge their capabilities.

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