The coronavirus pandemic has removed any doubt that for firms to remain competitive in 2021, it’s time to embrace and invest in technology as a way to reduce costs and improve customer focus. In fact, the legal industry is long overdue for a technology makeover that will empower firms to offer the kind of customer service that today’s consumer has come to expect.
Because consumer giants like Apple and Amazon have set the gold standard for communication and transparency that every other business, including law firms, must learn to emulate as digital natives become the norm. These consumers are simply not satisfied with the slow, inefficient and outdated methods characteristic of the legal industry.
