Using customer relationship management (CRM) tools, electronic payments, calendaring, notification services, e-filing, and even e-signing are some of the technologies law firms have been slow to adopt. The value is there—a fast way to move through documents and get more work turned around, saving time and money and bringing greater customer satisfaction. So why aren’t law firms adopting these tools in more significant numbers if it’s guaranteed to improve business? Historically, firms haven’t felt much pressure to change habits or implement new tools, but the pandemic changed that fast.
