Does this sound familiar?
- “We are frequently interrupted and distracted by unnecessary drop-ins and emails that soak up 15 percent of our time.”
- “We are often working more than 50 hours power week, and…the Legal Department’s satisfaction rate for work/life balance averaged 50 percent, well below the company average.”
- “Almost everything is referred to as a ‘rush,’ making it necessary for lawyers to take the extra time to prioritize matters and expectations for turnaround times that are unrealistic.”
These sentiments are shared in an Association of Corporate Counsel case study (ACC) on Revera, Inc., a Canadian healthcare organization that serves the senior population through services and long-term care facilities. While these pain points may be universal, they seem particularly more acute in the healthcare industry, where “business as usual” is often rushed – and where decisions can truly be life-or-death.
