The “Payback Playbook”: CFPB Calls for Comments on Student Loan Communication Initiative

On April 28, 2016, the CFPB released its “Payback Playbook” initiative proposal, which concerns loan servicers laying out student loan repayment options in communications with borrowers in order to “reduce defaults, improve borrower outcomes, and spur innovation.”  The Bureau is requesting comments in response to its proposed templates (or “Payback Playbooks”), which would require, inter alia, that communications with borrowers include information about alternative repayment options, such as “Pay As You Earn” (PAYE) and “Income-Based Repayment” (IBR).

Public comments in response to the proposed initiative are due by June 12, 2016.