Connie Crosby

I am a Knowledge and Information Management consultant with a background as a law firm library manager. I have almost 25 progressive law firm library experience, including 13 years as library and knowledge services manager.

I'm also a speaker, teacher, author and blogger. I specialize in these areas:

• knowledge management
• information management
• legal process improvement
• library management
• records management
• change management
• information architecture
• taxonomies
• user experience and human-centred design
• blogging
• facilitation
• social media

I am currently serving as Past President of the Canadian Association of Law Libraries (a 6 year commitment as VP/President-Elect, President and Past President).

EDUCATION: Currently part of the first cohort in Suffolk University Law School's new Legal Innovation and Technology certificate program. As a lifelong learner, I also have several other certifications in Knowledge Management, Information Management and Records Management, as well as a Masters degree in Library Science and two degrees in English Literature.