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As part of the sandwich generation, I’m going to help my parents navigate changes to their internet and phone plans. Just like a library, an individual’s consumption of information changes over time. At first, my answers to their questions tend to be around finding a better version (read=price) of what they already had. Better equaling cheaper or broader coverage or some other feature. But the more I thought about it, the more I realized…
Have you ever dropped into a web site – could be a legal research database or some other online information resource – and wondered where you were? Obviously, on the internet. But was there any other information to give you context for how the page you were looking at fit into the bigger picture? I was thinking about that on our commuter train recently, when it became clear that “locomotive” has more than one meaning.…
I have given a presentation on lawyer use of technology and risks related to confidentiality for over 10 years, twice a year. The audience is lawyers new to Ontario and it’s amazing how consistent the questions and concerns are, year to year. In the past, I’ve posted about my presentation but I find the questions far more interesting to look at. The paper I’ve been handing out for the last 2 sessions is here.…
I was waiting for a paralegal licensee tour to arrive at the library’s front service desk. As the librarian and I were shooting the breeze, we talked about the anti-theft gates. The gates have a tracking mechanism and, it turns out, the librarian has been keeping a chart of foot traffic from the gates. For 10 years. And no-one has used it. The next morning, I had a request for our annual data benchmark update…
One of the interesting parts of running your own blog is seeing how it’s used. The only way to do that is with analytics. For a long time, I used Google Analytics and I’ve occasionally supplemented or supplanted it with Matomo (f/k/a Piwik). The recent Matomo Analytics for WordPress plugin and Google’s Site Kit plugin allow you to embed your analytics in your WordPress dashboard. If you are in a small law firm or law…
I have an overdue book at the public library. It’s a bit unusual since I’m usually pretty good about getting print books back, and also because I rarely borrow print books any more. Overdue fines are a traditional part of a library’s circulation model but as I thought about my fine, it got me thinking about how the purpose of fines may not exist in the same way any longer. Library policies like that may…
This is about employee engagement. It all started at a meeting with peer managers. Our non-profit is going through some belt-tightening next year and we were getting some specific guidance. In particular, it had been noted that some teams were doing an awful lot of company-funded holiday-related activity in December. I was curious, since that is not what happens in our library and archives. As we went around the table, I learned a lot about…
This is about employee engagement. It all started at a meeting with peer managers. Our non-profit is going through some belt-tightening next year and we were getting some specific guidance. In particular, it had been noted that some teams were doing an awful lot of company-funded holiday-related activity in December. I was curious, since that is not what happens in our library and archives. As we went around the table, I learned a lot about…
I love analytics for the kernels of insight they can provide. One reason to watch web analytics is you can sometimes see what people were hoping to find. A recent visitor arrived at this blog using Bing – which does not obfuscate your search terms – so I could see what was troubling them. It was a question that is probably pretty common in law libraries: are law libraries getting rid of books if they…
One benefit of doing something for a long time is that you are able to cast an objective eye on how others do the same work. Observation is underrated, I think. Leadership is one of those things that you can improve on by watching others and thinking about your own choices. I was thinking about this as I started up a new game of Dragon Age: Inquisition and activated the Fair Weather Friends trial.…