Russell Kott

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Russell provides years of experience to the Technical Support Success Team to assure quality and efficient customer service. While growing within his role as a technical support specialist, he utilizes his time to focus energy in improving skills towards development and design to improve his role within the company and his future career.

Latest Articles

When Title IX of the Education Amendments of 1972, 20 U.S.C. § 1681, et seq. (“Title IX”), which prohibits many forms of discrimination on the basis of sex, appears in the news or on social media, we typically associate it with traditional colleges and universities.  But recent case law suggests that Title IX likely applies to a broader set of institutions, including, under certain circumstances, some hospitals. Over the years, an extensive body of federal…
The dawning of 2019 means the 2018 income tax filing season will soon be upon us. After year end, it’s generally too late to take action to reduce 2018 taxes. Business owners may, therefore, want to shift their focus to assessing whether they’ll likely owe taxes or get a refund when they file their returns this spring, so they can plan accordingly. With the biggest tax law changes in decades — under the Tax Cuts…
Just like donuts there are many preferred methods of customer service, as to what is most effective, company standards, the outlook and end result. What one persons view of successful customer service may be a complete fail to another’s, like a jelly donut. “Who in their right mind enjoys jelly donuts?” Everybody in their lifetime has held a position that involves customer service, wither you were working retail focusing on a customer by customer basis…