Russell Kott

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Russell provides years of experience to the Technical Support Success Team to assure quality and efficient customer service. While growing within his role as a technical support specialist, he utilizes his time to focus energy in improving skills towards development and design to improve his role within the company and his future career.

Latest Articles

Just like donuts there are many preferred methods of customer service, as to what is most effective, company standards, the outlook and end result. What one persons view of successful customer service may be a complete fail to another’s, like a jelly donut. “Who in their right mind enjoys jelly donuts?” Everybody in their lifetime has held a position that involves customer service, wither you were working retail focusing on a customer by customer basis…