{
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"@type": "Article",
"headline": "NYC Joins the “I’m a Bot” Trend and Raises the Bar for Customer Service",
"url": "https://www.lexblog.com/2026/10/21/nyc-joins-the-im-a-bot-trend-and-raises-the-bar-for-customer-service/",
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"datePublished": "2026-10-21T09:55:24-04:00",
"dateModified": "2026-10-21T15:26:22-04:00",
"author": {
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"name": "Odia Kagan"
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