It a well-known phenomenon that unlike every other business and profession, lawyers avoid asking what their clients think of the services they have provided like the plaque. It’s almost like we fear the answer. And maybe we should.   Now, at least, thanks to Ari Kaplan, Relativity, and FTI, there are answers to questions about what clients want from lawyers and whether lawyers are providing it. And these answers are a little…

Last week, the annual Clio Conference was held in San Diego. Attended by approximately 2500 lawyers, technologists, and Clio customers, it has appropriately become the go-to legal tech conference. Part seminar, part marketing, and part pure celebration, it is almost everything you want a conference to be.   Clio provides cloud practice management programs mainly to small and mid-size law firms. Also, through partnerships with countless providers, it can offer a broad array of other…

The partners of the Georgia firm Swift, Currie, McGhee & Hiers had a dilemma. Their firm was the largest litigation only firm in Georgia and one of the biggest in the south. But over the past several years, the firm had grown topsy-turvy: it added 60 lawyers since 2017, had added practice areas, and brought in lots of laterals. But its website, marketing materials, and even logo hadn’t changed in years. For its marketing to…

Designing is not a profession but an attitude. I talked last week to David Carns, the Chief Strategy Officer of Casepoint. Casepoint is an e-discovery cloud based provider that offers data-based intelligence and full-spectrum eDiscovery, including cloud collections, data processing, advanced analytics, artificial intelligence, along with review and customizable productions. I first met David and was introduced to the product earlier this year at Legalweek and mentioned it in my post about that conference. As…