“Travel isn’t always pretty. It isn’t always comfortable. Sometimes it hurts, it even breaks your heart. But that’s okay. The journey changes you; it should change you. It leaves marks on your memory, on your consciousness, on your heart, and on your body. You take something with you. Hopefully, you leave something good behind.” – Anthony Bourdain   So last week, I took my first business trip since March 2020. Venturing out in the brave…

Instead of overthinking and overanalyzing associate return to office policies, why not let associates decide where and when they should work based on what needs to be done, the type of work they are doing and the needs and demands of the client and the partner with whom they are working?   Lots of chatter recently about how big law firms and, to a lesser extent, in-house legal departments should manage the return of their…

I was reminded through a couple of examples this week of the importance of listening to your customers if you are a product or service provider. It’s stating the obvious: if you want to sell something to someone, you ought to know what they think, Duh…   Yet, lots of lawyers seem to resist the notion of asking their clients what they think of the lawyer’s work, the lawyer, and the law firm. Like its…

The more things change, the more they remain the same.   LexisNexis recently announced the release of its 2021 Enterprise Legal Management Trends Report. In its eighth year, the Trends Report, according to LexisNexis, is based on an analysis of more than $40 billion in legal spending, almost 8 million invoices, and more than one million matters.   This year’s report provides updates on its six critical billing related metrics. It is based on…

Factor, one of the largest and more well known alternate legal service providers (ASLPs), recently announced the launch of something called the Legal Transaction Optimization service. Up to now, Factor has focused its offerings and products to in-house legal departments and law firm clients. But Legal Transaction Optimization is designed to provide law firms tech-enabled transaction management, due diligence, and documentation support to deal teams. In other words, Factor is asking law firms to…