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ADR Notes
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ADR Notes
Mediation and the HR Professional
My role as a “neutral”, to use the official jargon, necessitates that I am balanced in order to resolve conflict in the workplace and elsewhere. Some may joke that I…
ADR Notes
Developing a Workplace Dispute Resolution Policy
Preparing a workplace dispute resolution policy is not difficult, but it does require some thought by the employer and HR professional. First and foremost, there needs to be some thought…
ADR Notes
Active Listening and Workplace Dispute Resolution
Likely the most important skill for a neutral to possess when trying to resolve a workplace dispute, or any dispute for that matter, is the ability to actively listen. While…
ADR Notes
The Seven Steps to Active Listening
Considered by many scholars to be the most comprehensive source on mediation, Christopher W. Moore in The Mediation Process describes the steps to active listening in the following manner. First,…