A long time ago in a galaxy far far away, LexBlog used Get Satisfaction to manage our knowledge base and community portal (then named “Reach”). The implementation was clunky, requiring users to create dual user profiles on their sites and inside
Maintaining a network of over 1,000 blogs can sometimes feel a bit like digital farming. Much of my time is spent identifying bugs to squash in various repositories, managing projects along to completion, and reviewing platform statistics in preparation for
The other day, when coming up with ideas for a new blog, a client asked about another blog, which unfortunately no longer exists. I quickly suggested they use the site WayBack Machine, an online archive which allows access to archived
I’ve been a big proponent of Zendesk after using their product(s) for several years at LexBlog. Like all businesses, LexBlog has gone through a variety of systems and processes cycles, and how we manage inbound requests is no exception. As
Accessibility, also known as “a11y”, refers to how well a website functions for people with disabilities. Common examples of disabilities in this space include visual conditions like color-blindness, vestibular conditions like animation nausea, and motor disabilities such as cerebral palsy,
As a Business Development Manager at LexBlog, I’m regularly talking with new and existing customers. One topic that has come up twice in the last week was about GDPR and what LexBlog is doing as we approach the May 25th,
Tools is a blog series on various tools we use in the office to help us accomplish our task, whether it’s software or hardware.
This week we are featuring another tool that helps us open up multiple links without clicking
As Jared wrote earlier, we employ several tools to make support documentation easily available to our users. In addition to those tools making our software easier to use, the content and structure of each article should help users quickly
.indented { padding-left: 50pt; padding-right: 50pt; } Tools is a blog series on various tools we use in the office to help us accomplish our task, whether it’s software or hardware.
automagically
ADVERB
informal
(especially in relation to the operation
When I moved to Seattle and began working at LexBlog as a full-time Account Manager in the summer of 2013, one of the first things I began doing was organizing my inbox in a way that would let me easily
