Topic
Communication
270 published works
Legal Ease Blog
Do Something! Meet Clients’ Needs
By Allison Johs
The majority of client complaints about lawyers are not about the lawyer’s technical skill or competence. Instead, clients complain about the quality of the service they receive, particularly inaccessibility, lack…
informed.JD
Google Wave-ing Good-Bye?
By John DiGilio
Can it be that one of the most hyped new tools of the year has already met an early and untimely demise? According to Google's blog, the company has decided…
The Right Coast
If you can’t see my mirror, I can’t see you Tom Smith
Don't pull out in front of the biggest truck in the world.
The Rainmaker Blog
Is Social Media a Fad….or a Fundamental Shift In Our Communication?
Today is Summer Solstice, the longest day of the year, a result of the earth’s axis tilting towards the sun. Until Galileo came along, 17th century scientists believed the Earth…
The Retirement Plan Blog
Revisiting communicating 401(k) and Marshall McLuhan
By Jerry Kalish
Our friend Roger Wohlner, a fee-only financial planner, who blogs at Chicago Financial Planner, sent me an email after reading the Marshall McLuhan reference in yesterday's post, Communicating 401(k): Is…
The Retirement Plan Blog
Communicating 401(k): Is the medium the message?
By Jerry Kalish
If you’re not of my generation, then let me introduce you to Marshall McLuhan by way of this YouTube video. [embed]http://www.youtube.com/v/A7GvQdDQv8g&hl=en_US&fs=1&rel=0&color1=0x2b405b&color2=0x6b8ab6&border=1[/embed] McLuhan, one of the visionary thinkers in the momentous…
Marketing Brain Fodder
The Role of Proactive Listening in Social Media
Here’s the problem: we believe that once we’ve delivered a message — written it, recorded it, spoken it aloud, hit “SEND” or (truth be told) even outlined it in bullet-form…
Legal Marketing Blog
Do You Fail To Communicate Well?
By Tom Kane
One of my absolute favorite movies of all time is Cool Hand Luke starring Paul Newman and George Kennedy. A favorite line from that classic was spoken by the captain…
Legal Writing Prof Blog
Partner to associates: sometimes there’s no substitute for face-mail
Writing emails is great but one partner reminds firm associates that sometimes there's no substitute for face-time with a client. In a New York Times interview, Bryan Cave chairman Don Lents advises…
Securities Law Prof Blog
FINRA Issues Guidance on Blogs and Social Networking
FINRA issued Regulatory Notice 10-06, Guidance on Blogs and Social Networking Web Sites. Here is the executive summary:Americans are increasingly using social media Web sites, such as blogs and social…