Are you training employees not to let prank callers talk them into strip searching co-workers? According to a Kentucky appellate court, McDonald’s failure to do so was “reprehensible” and subjected the company to $5 million in punitive damages. The lesson to employers — first, anticipate every bad thing that may happen in the future, even if it involves criminal conduct of third parties. Second, spend however many days, weeks, or months it takes to train all your employees in how to respond to every imaginable contingency.
You can read more about the decision in Louisville, Kentucky’s Courier-Journal or the ABA Journal (subscription required).