You have the right to be kept informed on the status of your pending personal injury case. If your calls to the attorney you have chosen to represent you go unanswered then maybe it is time to find a new lawyer. If the lawyer who is handling your claim cannot find the time to keep you updated then find a lawyer who will treat your case with the importance it deserves.
While it is quite normal for personal injury litigation to go on for several years you have the right to be kept informed on the progress of your claim and the important strategy decisions made by your attorney. Reasonable requests to meet with your lawyer to review the status of your file should not be denied. If the lawyer you have chosen for representation rebuffs your attempt to meet her, then that is a sign that it is time to find new counsel.