Curbside pickups, already trending in shopping centers before the pandemic, will likely become a permanent feature of retail stores…along with features long associated with bank branches: automated kiosks (ATMs), dividers between customers and clerks (tellers), and drive-throughs. As with the advent of mini-fulfillment centers within stores (see my earlier post), these operational and design changes will trigger all sorts of lease, building code and land use issues. Landlords, tenants and their host municipalities have no choice but to get this right; e-commerce may have created a competitive threat the past two decades, but COVID-19 poses an existential threat to all parties. When it comes time to swing open the doors, don’t just re-open— RE-IMAGINE.
Click here to read “Curbside Enthusiasm: Retailers Adapt in a Time of Crisis” from Forbes