The FTC has announced that it is taking a fresh look at its guidance for online disclosures, in part because, according to its Consumer Protection Director, “some companies are wrongly citing the guides to justify practices that mislead consumers online.”
First issued in 2000 and then updated in 2013, the agency’s .com Disclosures guidance has long set benchmarks on incorporating relevant limitations and qualifying information in digital advertising. At bottom, the FTC has long emphasized that the same consumer protection laws that apply to commercial activities in other media also apply online, and that any disclosures required to prevent online ads from being misleading must be clear and conspicuous.
As new forms of consumer engagement emerge online, the FTC is seeking public input on how its guidance might be improved. Among the questions the agency raises are whether the FTC should address issues raised by:
The FTC also asks whether the guidance should be clarified to address:
- The appropriate use of hyperlinks and how hyperlinks should be labeled;
- How to make qualifying disclosures when consumers must navigate multiple webpages in order to complete a purchase;
- Advertising on mobile devices;
- Microtargeted advertising;
- Issues relating to advertising in the metaverse and in virtual reality; and
- Multi-party selling arrangements, such as marketplace platforms and affiliate advertising.
The FTC is taking comments on these questions through August 2, 2022.