Citigroup has launched a suite of artificial intelligence (AI) tools designed to enhance productivity and streamline operations for its global workforce, reported by Reuters. With access expanding to approximately 140,000 employees, the initiative includes two key applications: Citi Assist and Citi Stylus, according to a memo shared by Citigroup’s head of technology and business enablement, Tim Ryan.
The rollout, reported by Reuters, marks a significant step in Citigroup’s strategy to integrate AI into its operations, beginning this month across eight countries: the United States, Canada, Hungary, India, Ireland, Poland, Singapore, and the United Kingdom.
Tools Designed to Simplify Workflows
Citi Assist, a navigation tool, aims to simplify employees’ interactions with internal bank policies and procedures. Describing its functionality, Ryan stated in the memo: “It’s like having a super-smart coworker at your fingertips to help navigate commonly used policies and procedures across HR, risk, compliance, and finance.”
The second tool, Citi Stylus, allows employees to summarize, compare, and search multiple documents simultaneously, streamlining tasks that typically require significant time and effort.
A Broader Vision for AI Integration
Ryan highlighted that Citigroup plans to monitor employee usage of the tools to identify potential new applications. Staff members are also encouraged to propose innovative ideas for leveraging the technology further. “These tools will help to simplify work and increase productivity,” Ryan said.
Ryan, who joined Citigroup earlier this year from PwC, has been tasked with addressing the bank’s complex data management challenges in collaboration with chief operating officer Anand Selva. Despite the ambitious AI rollout, chief technology officer David Griffiths emphasized that these tools are separate from ongoing efforts to improve data quality and infrastructure to comply with regulatory consent orders.
AI Adoption in Banking: A Growing Trend
Citigroup’s AI-driven initiative is part of a broader industry trend, with other major US banks also integrating AI into their operations. Morgan Stanley employs a chatbot to support financial advisors in client interactions, while Bank of America’s virtual assistant, Erica, helps retail clients manage day-to-day transactions.
The introduction of tools like Citi Assist and Citi Stylus demonstrates Citigroup’s commitment to leveraging cutting-edge technology to drive efficiency and improve workflows across its global operations. This phased rollout is expected to expand over time, bringing the tools to additional markets and departments.
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