Quick Answer
To file a complaint with the California Department of Insurance (CDI), go to insurance.ca.gov, select “File a Complaint,” and submit the insurer’s details, your policy and claim numbers, and supporting documents. Filing is free. The CDI investigates the insurer’s claims handling and can impose penalties — but it cannot award you money or force a settlement.
- Where: insurance.ca.gov, or call 1-800-927-4357