FCA complaints data for first half of 2019
On 17 October 2019, the FCA published its latest complaints data which shows that overall complaints increased by 9.7% compared to the previous six months, driven by the increase in payment protection insurance (PPI) related complaints which continues to be the most complained about product.
However, the FCA notes that when PPI is excluded, complaints decreased by a 6% drop, from 2.32m to 2.18m. According to the FCA, when PPI is taken out of the…