Kit Burden

Photo of Kit Burden

Latest Articles

AI is disrupting outsourcing. Lawyers and those involved in the contracting process need to understand that this means revisiting the way that contracts address various issues, and revising them accordingly. It is a rare outsourcing project these days that does not have automation or AI/machine learning as an important – if not key – component. In the business process outsourcing (BPO) world in particular, the possibilities for the application of greater degrees of automation and…
Top 20 Do’s and Don’ts for Outsourcing Deals- the Customer Perspective Do allow enough time for the procurement and negotiation process If you run out of time, you will have to compromise on detail and thoroughness….which you will likely end up paying for many times over further on down the track. Don’t hide known service issues or defects Service providers don’t have a magic wand to wave; while they may be able to plan for…