Kit Burden

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As we look around in the mid part of 2018, the outsourcing industry is in something of a state of flux. There are certainly plenty of challenges. In the UK at least (and particularly vis-à-vis the public sector), a harsh spotlight is being shone on outsourcing. Similarly, the wider global movement towards protectionism and national insularity is also affecting outsourcing (with visas for workers becoming ever more difficult to come by). The technical foundations for…
Top 20 Do’s and Don’ts for Outsourcing Deals- the Customer Perspective Do allow enough time for the procurement and negotiation process If you run out of time, you will have to compromise on detail and thoroughness….which you will likely end up paying for many times over further on down the track. Don’t hide known service issues or defects Service providers don’t have a magic wand to wave; while they may be able to plan for…
There is a noticeable trend for the list of “indemnified” losses in IT and outsourcing contracts to be getting longer and longer. Our commercial/business colleagues and clients can see the lawyers get very hot under the collar in arguing about them, and yet it can be difficult to articulate quite why this is an issue, especially when the lawyers themselves may not have a common understanding of what an indemnity actually “means” in a contractual…