Patrick Lamb
Professional Bio
I have been writing about customer service and customer experiences for more than a decade, and my passion for the topic remains. I have looked at the issue from the standpoint of a firm manager, as a career litigator and trial lawyer servicing customers, and more recently as part of a global law company seeking to design and deliver services that are designed to, and actually do, solve problems confronting our customers.
Higher Education Legal Departments and Cost Reduction
In Search of Great Customer Experiences ·
The Next Normal: Moving from “Just Lawyers” to Multi-Professional Teams
In Search of Great Customer Experiences ·
The Next Normal: Prioritized Pricing
In Search of Great Customer Experiences ·
The Next Normal: Law Departments Learn to Prioritize Spend Based on Fundamental Investment Analysis
In Search of Great Customer Experiences ·
The Next Normal
In Search of Great Customer Experiences ·