Patrick Lamb
Professional Bio
I have been writing about customer service and customer experiences for more than a decade, and my passion for the topic remains. I have looked at the issue from the standpoint of a firm manager, as a career litigator and trial lawyer servicing customers, and more recently as part of a global law company seeking to design and deliver services that are designed to, and actually do, solve problems confronting our customers.
Coronavirus stretching law departments
In Search of Great Customer Experiences ·
War is The Continuation of Politics by Other Means
In Search of Great Customer Experiences ·
Customers, not Clients
In Search of Great Customer Experiences ·
ElevateNext Law: why and how
In Search of Great Customer Experiences ·
Look at the Whole Board: reflections on the Deloitte-Epstein Becker announcement
In Search of Great Customer Experiences ·