Patrick Lamb
Professional Bio
I have been writing about customer service and customer experiences for more than a decade, and my passion for the topic remains. I have looked at the issue from the standpoint of a firm manager, as a career litigator and trial lawyer servicing customers, and more recently as part of a global law company seeking to design and deliver services that are designed to, and actually do, solve problems confronting our customers.
I am honored to have been named a BTI Client Service All Star
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