Patrick Lamb
Professional Bio
I have been writing about customer service and customer experiences for more than a decade, and my passion for the topic remains. I have looked at the issue from the standpoint of a firm manager, as a career litigator and trial lawyer servicing customers, and more recently as part of a global law company seeking to design and deliver services that are designed to, and actually do, solve problems confronting our customers.
It’s hard to make this stuff up
In Search of Great Customer Experiences ·
Great insights on patchwork mentors
In Search of Great Customer Experiences ·
Nicole Auerbach and lessons from a middle office with a view
In Search of Great Customer Experiences ·
Hugely successful GC on the role of Value Fees in highly successful law departments
In Search of Great Customer Experiences ·
Valorem’s Nicole Auerbach Shows How Billable Hour Hurts Women
In Search of Great Customer Experiences ·